Gurugram, India · Open to new roles

I run programs
that move the
P&L.

Program Management · Founder's Office · Growth & Strategy · AI Products

Four years across healthtech, e-commerce and consumer tech — owning revenue and retention strategy end to end, building consumer programs from zero, and turning customer insight into product bets that ship.

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Outcomes ledger

2022 — 2026

Repeat-bucket revenue growth from customer delight interventions

Vetic · Founder's Office

+4.75%

At-risk revenue recovered by re-monetising expiring release orders

Snapdeal · Growth

₹4 Cr

Customers acquired building the NewU weight programme from 0→1

TATA 1mg · New initiatives

10,000+

Retail stores launched PAN India, scouting through go-live

TATA 1mg · Retail expansion

250

Sellers onboarded in three months through structured GTM

Snapdeal · Supply

~1,500

Customer insights mined via QR feedback across hospitals

TATA 1mg · Experience

2 Lakh+

Every line above is mine end to end

Detail below

01 — Experience

Where the numbers came from

Vetic

Aug 2025 — Present

Healthtech · Founder's Office

Program Manager — Strategy, Revenue & AI Products

Own revenue and retention strategy end to end from the Founder's Office — grew repeat-bucket revenue 4.75% by designing and shipping customer delight interventions, lifting company revenue 0.5%.
Built user profiling and persona frameworks from insights across 65+ clinics PAN India, mapping behaviour, spend and lifecycle segments to power targeted acquisition and repeat-rate optimisation.
Partner with Product on roadmap and features — converting persona insight into product bets, defining OKRs, sizing business impact and leading cross-functional execution of app performance strategy.
Deployed AI-enabled product solutions across clinical workflows and customer engagement, improving throughput with measurable revenue and efficiency impact.
Defined org-level CX strategy — NPS framework, journey redesign and service-quality standards — reducing service denials and driving CX-led retention.

Snapdeal

Jan 2025 — Aug 2025

E-commerce · Growth

Assistant Program Manager — Growth, Strategy & New Initiatives

Onboarded ~1,500 sellers in three months through structured GTM execution, stakeholder alignment and cross-functional coordination.
Recovered ₹4 Crore in at-risk revenue by re-monetising expiring Release Orders — converting lapsing seller commitments into realised revenue ahead of contract expiry.
Cut RTO rates through root-cause analysis and process interventions, improving last-mile efficiency and unit economics.
Managed seller panel product development, supply chain framework design, homepage feed optimisation and data migration.

TATA 1mg

Jul 2022 — Jan 2025

Healthtech · Retail & Ops

Senior Executive — Program Management & Process Excellence

Led end-to-end retail expansion of 250 stores PAN India across Real Estate, Execution, Design and Central Ops — improving efficiency 20%.
Built the NewU Weight Management Program from 0→1, acquiring 10,000+ customers through product strategy, user research and GTM execution.
Ran corporate wellness for TCS, Air India, Starbucks and Tata Digital — 30% business growth via strategic account management.
Revamped app search serving 1M+ daily queries — 80% efficiency and 95% accuracy gains via roadmap execution and A/B testing.
Built a retail SKU availability model on competitive intelligence — 12% monthly sales lift, 14% inventory modernisation.
Automated vendor onboarding and QA, saving 80+ man-hours per cycle. ★ Best Innovator at Work, Jul 2023

Executive · Nov 2022 — Oct 2023

Deployed an end-to-end retail product driving 8% business uplift; built the AyurPersona automated Dosha analyser, saving ₹2L in expenses.
Created a QR-embedded feedback system across hospitals, mining 2 Lakh+ customer insights in eight months to drive experience and product improvements.
Built a one-click merchandising monetisation tool raising store adherence 40%; optimised reverse and middle-mile logistics, cutting TAT ~50%. ★ Performer Award, Mar 2023

Program Management Intern · Jul 2022 — Nov 2022

Managed retail expansion of 50 stores from scouting to go-live; built an AI/ML footfall counter with face, gender and age detection to sharpen sales insight.
Developed a voice-analysis model for feedback capture, generating 2 Lakh+ data points for bounce-reduction strategy.

02 — Capabilities

What I bring to the table

Strategy & revenue

P&L ownership
Revenue & retention strategy
0→1 initiatives
GTM strategy
Customer insights
Persona building
User research
Strategic partnerships

Program management

OKRs
Product roadmap
Sprint planning
Stakeholder management
Cross-functional alignment
Process excellence
A/B testing
Risk management

Technical & tools

Python
JavaScript
AppScript
Machine learning
AI products (Claude, GPT)
Data analysis
JIRA
Agile / SDLC
Advanced Excel
Business intelligence

03 — Recognition

Before and beyond the job

Education

B.Tech, Electronics & Communication EngineeringBT Kumaon Institute of Technology (UTU) · CGPA 8.04 · 2018–2022
Merit Scholarship for academic excellenceThree consecutive years at BTKIT

Certifications & achievements

NPTEL Data Science — Gold Medalist2022
TCS NQT — 90th percentileHackerRank Certified, 2021
Parallel Programming in Image Segmentation AlgorithmsResearch paper, IEEE · 2021
Ranked 4th globally, Intel-Adlink Hackathon2020

Leadership

Chairperson, IEEE BTKIT Chapter2019–2022 · 25+ events, 6-member team, research presented to IEEE UP Section
Regional Head, IEEE MOV India2020–2021 · 200-member team, treasury, sponsorship, two state symposiums
Founding Member, Unnati Foundation2016–Present · Education access for 1,000+ underprivileged children

04 — Contact

Have a program that needs an owner?

Emailrajattiwari785@gmail.com Phone+91 82730 04988 LinkedIn/in/rajattiwari01 RésuméDownload PDF

Rajat Tiwari — Gurugram, India

Currently at Vetic · Open to Program Management, Founder's Office and Strategy roles

I run programsthat move theP&L.