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Rajat
Tiwari

Lead Program Manager  ·  Founder's Office  ·  CX & Growth Strategy

42 months of driving customer experience, clinic operations, and growth strategy at fast-scaling startups — from TATA 1mg to Snapdeal to Vetic. I build systems, lead teams, and deliver measurable results.

Program Management Process Excellence CX & NPS AI-Enabled Projects B.Tech ECE · Rank #1 NPTEL Gold Medalist
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RT
Rajat Tiwari
LEAD PROGRAM MANAGER · FOUNDER'S OFFICE
42
Months Exp.
65+
Clinics Ops
₹4Cr
Revenue
rajattiwari785@gmail.com +91-8273004988 linkedin.com/in/rajattiwari01
Program Management Customer Experience Clinic Operations Growth Strategy Process Excellence AI-Enabled Projects Supply Chain Revenue Optimization Founder's Office Program Management Customer Experience Clinic Operations Growth Strategy Process Excellence AI-Enabled Projects Supply Chain Revenue Optimization Founder's Office
Work Experience

42 Months of
Building & Executing

Vetic
Lead Program Manager — Customer Experience, Clinic Operations & Strategy (Founder's Office)
Aug 2025 – Present ● Current Role Founder's Office
  • Heading Customer Experience department — driving NPS and process management, leading a team of 16
  • Driving day-to-day clinic operations across 65+ clinics PAN India
  • Leading Training department for CX agents, Business Development, and Clinic Operations teams
  • Derived strategy for improving App performance and driving AI-enabled projects with measurable impact
  • Identifying new revenue funnels and improving repeat rate to grow business
  • Improving service denial at clinics and boosting overall clinical efficiency
⭐ Founder's Office — AI & Strategy
Snapdeal
Assistant Program Manager — Growth, Strategy & New Initiatives
Jan 2025 – Aug 2025 7 Months · Full-Time
  • Spearheaded vendor onboarding for the business category — onboarded ~1,500 sellers within 3 months
  • Secured monetization for expiring ROs valued at ₹4 Crores, contributing directly to revenue growth
  • Achieved measurable reduction in Return to Origin (RTO) rates, improving operational efficiency
  • Designed supply chain frameworks from scratch for the business vertical
  • Managed Home Page design, display feeds, and seller panel product development & data migrations
TATA 1mg
Senior Executive — Program Management & Process Excellence
Oct 2023 – Jan 2025 15 Months · Full-Time
  • Led end-to-end expansion of 250 retail stores — coordinating Real Estate, Execution, Design, Central Ops & Ground staff
  • Built the Weight Management Program (NewU) from ground up — attracted 10,000+ customers
  • Managed corporate wellness programs for TCS, Air India, Starbucks, Tata Digital, Ramboll — drove 30% business growth
  • Revamped main app search — 80% efficiency gain, 95% accuracy for 1M+ daily searches
  • Automated vendor onboarding and QA processes — saved 80+ man-hours and reduced costs
  • Increased monthly retail sales 12% through SKU availability model; modernized inventory by 14%
  • Spearheaded game development for L&D team — boosted team competency by 70%
  • Analysed CO2 emission index and led sustainability initiatives to reduce emissions
🏆 Best Innovator at Work Award · July 2023
TATA 1mg
Executive — Program Management & Process Excellence
Nov 2022 – Oct 2023 11 Months · Full-Time
  • Designed and implemented end-to-end retail product — boosted operational efficiency and drove 8% revenue increase
  • Built AyurPersona: automated Dosha analyzer & Ayurvedic product suggestion tool — saved ~₹2 Lac
  • Developed one-click merchandising monetization tool — increased initial adherence by 40%
  • Built QR-embedded feedback system for multiple hospitals — collected 2 lakh data points in 8 months
  • Programmed Reverse Mile & Middle Mile delivery process — reduced bandwidth by ~50%
🏆 Performer Award · March 2023
TATA 1mg
Internship — Retail Expansion & AI / ML
Jul 2022 – Nov 2022 4 Months · Internship
  • Managed retail expansion of 50 stores from scouting to business streamlining, coordinating multiple stakeholders
  • Created AI/ML model for footfall counter with face, gender & age detection — deployed to improve sales
  • Built voice analysis model for customer feedback — generated 2 lakh lines of actionable data
Impact & Achievements

Numbers That
Tell the Story

₹4 Cr
Revenue Secured
Monetized expiring ROs at Snapdeal, directly contributing to the company's revenue pipeline.
Snapdeal · 2025
30%
Corporate Wellness Growth
Drove 30% business growth managing wellness programs for TCS, Air India, Starbucks, Tata Digital & Ramboll.
TATA 1mg · 2024
10K+
Customers Acquired
Built Weight Management Program from zero — attracted 10,000+ customers through strategic initiatives.
TATA 1mg · 2024
95%
App Search Accuracy
Revamped app search — 80% efficiency gain, 95% accuracy for over 1 million daily searches.
TATA 1mg · 2024
2L+
Customer Feedbacks
QR-embedded feedback system across multiple hospitals — 2 lakh data points collected in 8 months.
TATA 1mg · 2023
#1
Branch Rank — B.Tech
Graduated first in the ECE branch at BTKIT Almora with 80.4% CGPA. Merit scholarship for 3 consecutive years.
BTKIT Almora · 2022
Skills & Expertise

What I
Bring to the Table

Management & Strategy
Program ManagementProduct ManagementStrategic ThinkingStakeholder ManagementRisk ManagementPipeline PlanningTeam LeadershipBusiness Intelligence
Operations & CX
Process Excellence / AutomationSupply Chain ManagementInventory ManagementCustomer ExperienceConsumer BehaviorMarketing ResearchWeb Analytics
Technical
PythonData AnalysisMachine Learning / AIAdvanced ExcelAppScriptJIRA / AgileJavaScriptWeb DevelopmentSDLCProduct Road MappingE-commerceData Science
Education

Academic
Foundation

2022
B.Tech — Electronics & Communication Engineering
BT Kumaon Institute of Technology, Almora
Uttarakhand Technical University
80.4%
🥇 Rank 1 in Branch · Merit Scholar (3 Years)
2018
Class XII — Science (CBSE)
RAN Public School, Rudrapur
Central Board of Secondary Education
89.6%
2016
Class X (CBSE)
RAN Public School, Rudrapur
Central Board of Secondary Education
10.0 CGPA
✨ Perfect Score
Certifications & Achievements
🥇
NPTEL Data Science — Gold Medalist
2022 · National Programme on Technology Enhanced Learning
💻
TCS NQT — 90% Score
2021 · Tata Consultancy Services National Qualifier Test
📄
Research Paper — Parallel Programming in Image Segmentation
2021 · Published Research
🌐
Intel-Adlink Hackathon — Global Rank 4th
2020 · HackerEarth Platform
Technical Projects

Building Things
That Work

Intel OpenVINO · ML · Python
Smart Retail Analytics
Multi-track ML models for retail and warehouse operations using Intel OpenVINO — enabling real-time automated billing and operational intelligence through computer vision pipelines built entirely in Python.
YOLO v7 · Computer Vision
Traffic Signal Violation Detection
ML-powered image extraction system using YOLO v7 for real-time detection of traffic rule violators — maps vehicle positions and automatically reads number plates of offending cars with high accuracy.
AI/ML · Face Detection · Retail
AI Footfall Counter — TATA 1mg
Built during internship — an AI/ML model integrating face, gender and age detection to analyze retail footfall in real time. Deployed across 50 stores to improve sales intelligence and customer profiling.
NLP · Ayurveda · Product
AyurPersona — Dosha Analyzer
Automated Dosha analysis and Ayurvedic product recommendation engine built for TATA 1mg. Saved approximately ₹2 Lac in operational costs and significantly improved customer engagement and personalization.
Leadership & Positions

Beyond Work —
Leading & Giving Back

🏛️
Chairperson
IEEE BTKIT Student Chapter
  • Managed university-student relations and engagements with a 6-person team
  • Led development of Student Branch — organised 25+ webinars, seminars & workshops
  • Presented research papers to IEEE UP Section
2019 – 2022
⚡
Activity Chair
IEEE UP Section
  • Led 10-member team of the Computer Society of India student chapter, BTKIT
  • Scheduled 2 inter-college and state-level technical symposiums and competitions
2020 – 2021
🌏
Regional Head
IEEE MOV India
  • Led a team of 200+ members handling treasury, sponsorship, publicity & regional affairs
  • Coordinated cultural fests and regional competitions across institutions
2020 – 2021
❤️
Founding Member
NGO Unnati Foundation
  • Helped 1,000+ underprivileged children access quality education and books
  • Active contributor from inception through present
2016 – Present
🎓
Research & Technical Internships
IIT Hyderabad · IIT Kanpur · IIT Roorkee
  • Research Intern — IIT Hyderabad (2019)
  • Java Trainee — IIT Kanpur (2019)
  • Wireless Communication Intern — IIT Roorkee (2022)
2019 – 2022
🎯
Interests & Hobbies
Life Beyond the Office
  • 🏓 Table Tennis — competitive recreational player
  • 📷 Photography — travel & street photography
  • ✈️ Travelling — cultural exploration & adventures
Always